Stein Hotels and Resorts expertise is in managing small luxury lifestyle hotels, the successful operation of which requires a very different skillset to that of running large properties. Today, we operate over a dozen properties in several European countries and therefore we understand the business culture of each market. Our multi-lingual team can provide the following management services to independent hotel owners.
Pre-Opening
A well-planned launch of a hotel including its positioning is critical to future success.
Business and budget planning
Sales, marketing and public relations planning
Creation of operational procedures
Staff recruitment and training
Selection and supervision of FF&E
Installation of information and reservation systems
Soft-opening and/or official launch event
Operations
Our management structure gives us the flexibility to provide rapid operational support to any property across Europe. We have also developed a cost-conscious culture with regard to the operation of each property.
Quality control of operating services
Genuine and personalised service
Guest relations
Operational results
Purchasing inventories, supplies and equipment
Group purchasing
Maintenance of insurance policies
Energy and maintenance repair
Building repair and maintenance
Regulatory compliance
Sales & Marketing
Stein Hotels and Resorts not only provides international marketing reach but also generates sales. In addition to our own dedicated sales team, we provide reservation and marketing services through our affiliate, Luxury Lifestyle Hotels & Resorts (www.llhotels.com). Luxury Lifestyle Hotels & Resorts is a hotel brand association for independent small luxury hotels in Europe with a presence in over 10 European countries.
Responsive customised sales & marketing programs
Market trends evaluation
Revenue management
Promotional packages between properties
Reservations, distribution, and channel management
Public relations, press & media service
Cost effective promotional printing
Website management and consultancy: including design, programming, Search Engine Optimization, traffic tracking, etc.
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Human Resources
Recruiting and retaining motivated staff is one of the biggest challenges in the hotel industry today. At Stein Hotels and Resorts, we have the ability to identify people with a genuine passion for service. We have teamed up with ROC, the Amsterdam hotelier school, to operate The College Hotel in Amsterdam. The 40 room hotel is run by our professional staff who are complemented by the hotelier school’s best and brightest students. This provides us with a unique recruitment source of talented individuals for each of our hotels.
Recruitment
Payroll administration and services
Employee and labour relations
Team member education and training
Multi-tasking training
Employee communication
Benefit plans and programs
Key employee programs
Human resource information systems
Information Technology
Given the mission-critical importance of Information Technology at every level of the hotel business, we have developed our own team of inhouse professionals who can provide the following services.
IT assessment and system solution development
Corporate and hotel communication systems
Help desk
Exchange and e-mail hosting and distribution
Internet and intranet solutions
Central reservations
Back office and front office solutions
In-room systems
Finance, Controlling & Legal
Our team of finance and legal experts has developed a number of efficient and cost-effective procedures for the operation of independent hotels on a country by country basis.
Financial structuring
Debt refinancing
Banking relationships
Asset disposal assistance
Accounting
Cash management
Audit and control procedures
Management reporting systems
Regulatory local compliance
Legal assessment and tax advice
Global insurance program
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